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Guest Reservations is a paying client of PissedConsumer and utilizes its services to proactively identify and correct customer service issues.

Contact Guest Reservations Customer Service

Guest Reservations Phone Numbers and Emails

Toll-Free Number:

  • (855) 470-1527
Call customer service
Send Message

Customer Service:

  • (866) 266-3306
  • (866) 238-4218
  • (888) 784-0547

Events/ Guest Relations:

  • (866) 913-0695

Sales/ Reservations:

  • (800) 906-2871
    Group Booking

Guest Reservations Emails:

Legal
DMCA Inquiries
Media

Guest Reservations Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Guest Reservations Customer Service is rated at 1.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    76% phone 24% email

  • The best phone number to call Guest Reservations is 8554701527. 71% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Wednesday, while the shortest are on Saturday. The average call time is 3 minutes.

  • Be prepared for the call as Guest Reservations may ask you for the following information to identify you as a customer: phone number, order id or tracking no or first and last name.

View full overview ›

How to Contact Guest Reservations?

Most Popular Number:

(855) 470-1527
Total calls: 197 Issues resolved: 6 Last call: Nov 5, 2025

The Guest Reservations phone number is (203) 966-8654. Please feel free to contact the Guest Reservations customer care team with any questions about the company and its services, cancellation and change fees, refunds, promo codes, etc. Support members can also assist you with your reservations, group bookings, and other consumer issues. The phone line is available 24/7 for both support and sales inquiries.

The Guest Reservations email address for media inquiries is media@guestreservations.com. Those who need to contact the legal department should send a note to legal@guestreservations.com. If you are a customer who would like to email the sales or support department, please submit a message via the Guest Reservations website. If you seek immediate assistance, call the 24/7 phone line.

The Guest Reservations customer service phone number is available 24/7. Online support is also available 24/7. If you have any consumer or sales inquiries or issues and need to contact the company, you can get assistance at any time. For time-sensitive questions, it’s best to reach out to the team by phone.

As an alternative to sending emails, customers can message the company via the contact form on its website. To submit an inquiry, please go to the “Contact Us” page by following the link on the Guest Reservations website. Then, enter your name, email address, itinerary number, and hotel name, type in the message subject and the inquiry itself. If there are any documents to add, please upload them as well. After that, press the “Send” button to submit the message.

PissedConsumer Club

Contact Information

Guest Reservations Website:

Guest Reservations Help Center:

Guest Reservations Customer Service Reviews

1.1 / 5
Bad
See all 1K reviews
David S Lhd
Scam organisation intent of ripping you off.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I booked online accommodation for a holiday in Ireland and it seemed a fair price. At the last moment Guest Reservations added $500 Australian Dollars to the cost and charged this to the credit card in a way that was highly duplicitous. It was then VERY hard to reach a customer service representative to get it cancelled, although this was achieved and they were helpful - eventually!

Chris P Ahb
Scam alert Guest Reservations
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Scam alert guest reservations!
Do not use guest reservations; this company is deceptive and, in my opinion, criminal.
I tried to book directly with the Hilton Waldorf in London, but guest reservations disguised themselves as the hotel website. I agreed to a price and paid, only to have my credit card charged 1,882.580 more than the advertised price in hidden taxes and fees, with no warning or consent.
I canceled within 4 minutes and received an email confirming cancellation. But no refund came. After a week of waiting, they hid behind tiny print in their terms and conditions and refused to refund me. They are now claiming a no-cancellation policy despite the instant cancellation and confirmation.
They've taken 1,800 from me for nothing: no room, no service, and zero accountability. Thousands of other victims have reported the same thing. Their customer care is nothing but an AI bot repeating scripted nonsense. No real person will help.
This company preys on travelers, disguises itself as legitimate hotel websites, and steals your money.
Please stay far away from guest reservations.

Chris P Ahb
Guest reservations stole my money
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Scam website beware of guest reservations they have just charged me over 1800 euro with added taxes and charges doubling the cost of the trip agreed and hid behind there small print terms and conditions
Terrible customer service with scripted responses
In addition I was trying to book direct with the hotel but was this so called company disguised themselves as such
I cancelled the booking 4 minutes after I realised they overcharged my card now to be told its none refundable
No no money and no accommodation with no one to pick up the phone on the other side
Scam beware this website is designed to steel your money with small print terms and conditions protecting them

Cary D Tmo
Inflated Fees and Terrible Cancellation Policies
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Avoid this website! My wife booked a room through this website not noticing the inflated fees and terrible cancellation policy.

We're several days away from using our reservation and we just missed the full refund cancellation cutoff. The hotel itself still has zero cancellation fee at this time, but this website charges nearly the entire cost of the room and fees! A customer service rep for the website said we can cancel, send a statement from the hotel and we MIGHT get the full refund. Booking directly with the hotel right now is way cheaper.

But, I'm afraid to cancel this website's reservation and HOPE for a refund. I highly recommend staying away from this site and booking directly with hotel, or through a more legitimate 3rd party website!!!

How Good is Guest Reservations's Customer Service?

Mirinda Lce
Mirinda Lce
Feels Disappointed | May 01, 2024

Appalling. Unhelpful and defensive. Hidden charges. Avoid them like the plague.

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Takumi Akl
Takumi Akl
Feels Disappointed | Nov 14, 2023

I booked a room but due to a problem on their system only my money went through but not my booking. Very, very stressed out because I cannot get hold of anyone to speak to.

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James S Lbn
James S Lbn
Feels Disappointed | Sep 26, 2023

ABSOLUTELY APPALLING

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Ines e Cyx
Ines e Cyx
Feels Disappointed | May 22, 2023

A través de su página se reservó para el Sr Rabat José hotel de Buenos Aires el Alvear Palace . Nos pidieron tarjeta de crédito para la garantía . Pues no hay tal reserva en el hotel y por lo tanto quiero cancelar mi reserva hecha por su página, .Nadie responde la atención que he recibido ha sido muy deficiente.
Necesito confirmar la cancelación de esta reserva para el 4 de junio al 8 de junio hotel Alvear Palace buenos aires

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Summary of Guest Reservations Customer Service Calls

277 TOTAL
CALLS
03:16 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Guest Reservations?

Activation/ Cancellation Question:

  • “Want to cancel”
  • “Hotel room cancellation”
  • “Cancel reservation”

Request for Information Question:

  • “Reservation without confirmation Code”
  • “Request for invoice for reimbursement”
  • “I would like to speak with someone concerning my bill. I stayed at a hotel on June 16-18 and my credit card had not been charged.”

Refund Question:

  • “Following up refund”
  • “Refund”
  • “To receive refund”

Payments and Charges Question:

  • “Invoice”
  • “Need an invoice”
  • “Reservation invoice”

Product/ Service Question:

  • “It isn't working”
  • “Error in reservation”
  • “Booking problem”

Staff Question:

  • “Shuttle service advertised but not included in confirmation”
  • “Cost of using the service”
  • “Would like manager to call me”

Shipping and Delivery Question:

  • “I didn't get the confirmation email”
  • “Did not receive confirmation”
  • “I didn't get the confirmation code”

Return/ Replace Question:

  • “Wrong date booked”
  • “Amend reservation”
  • “Change the date”

Account Question:

  • “Not get into my account properly again again again oh my God again”

Other Question:

  • “Accomodation dates”
  • “Wrong booking date”
  • “Ma réservation”

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