Contact Guest Reservations Customer Service

I booked a hotel (TownePlace Suited by Marriot Orlando at Flamingo Crossings) at 6:45pm on Jan 7th. When I realized it was through a 3rd party and not directly through Marriot (where I am a member), I canceled the reservation (received confirmation of cancellation at 6:55).

It was then I realized it was non-refundable, so I immediately called guest reservations to try to resolve the issue. I was told by the agent that even though it was canceled, it was still early in the process that they could reach out to the hotel and keep it active so I could still go and not lose my money. Instead of calling the hotel the agent only sent an email. I asked to speak with a supervisor and was given this case number and told someone would reach out to me shortly.

When I called the next day, nothing had been resolved and I was told there was nothing to be done since I canceled and the hotel already charged. I decided to call Marriot directly. They told me that they could have re-instated the reservation if they were informed, but the payment was never processed so there was no way Marriot could re-activate my reservation, it had to be through guest reservations.

Ive been emailing back and forth trying to get this resolved and Ive still not received a call from management though Ive been promised twice now I would.
I will be writing a poor review. I understand the no-refund policy, and I understand the original mistake was on my end, but the fact that this company is not willing to help a customer solve a very easy problem (simply by re-activating my reservation, or issuing a new reservation and using the credit received from my cancelled one) shows that customer service is not in your best interest.

I am very angry about the misleading information regarding Guest Reservations on the webpage for the Quest hotel in Dubbo, Australia. Despite receiving no response, the prices quoted are in Australian dollars, according to the AUD info at the top right-hand side of the page.

However, when the customer's payment is taken, it is greatly inflated, as the prices are obviously in US dollars. Why would I even consider that the prices on the website are in US dollars when I am in Australia booking an Australian hotel? I tried to call customer service but did not have an option to speak to anyone. I attempted to cancel the booking due to the misleading payment information, but the online cancellation service stated I would still be charged.

Furthermore, I discussed this issue with Agoda and Quest, who could not assist.

There was also an additional tax of 50% of the room price, which was not disclosed in the quoted price. I used email as my only avenue to discuss this issue, but nobody has contacted me, even two weeks later.

Clearly an off-shore clearing house for rooms. Zero communication of reservations.

Asked multiple times for reservation number. Emails sent contain only pitches for other things to book through them. Terrible customer service. I booked with them by mistake.

I always go direct to hotel for bookings and now i know why. Please DO NOT be duped by SEO search tactics where they represent themselves as tbe hotel.

Unclear pricing led to me accidentally paying $106 in hidden fees on a $200 hotel booking. When I asked for a refund, I was yelled at and talked down to until I hung up.

It's a terrible company with dishonest business practices and horrendous customer service. It'll take advantage of more people until enough people share their experiences.